Privacy Policy

This privacy policy applies between Cardiff Fire and users of our website. Cardiff Fire takes the privacy of your information very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of our website.

Please read our privacy policy carefully.

What data we collect and why we collect it

Personal INFORMATION

When placing an order, registering an account or completing a form on our website, as appropriate, you may be asked to enter your name, email address, postal address, telephone number or other details to help you with your experience.

We may use the information we collect from you in the following ways:

  • To process your transactions;
  • To personalise a user’s experience;
  • To improve our website in order to better serve you;
  • To administer a contest, promotion, survey or other site feature.

If you would like to opt out of any marketing material, you can request to be removed from a mailing list by contacting us via the email address below.

If you choose to send us an email through a contact form or to an official email address provided on our website, the details you include will be held securely by our email provider. We may use the information provided for the purposes of responding to your email.

Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

Cookies

Cookies are text files, containing small amounts of information, which are downloaded to your computer or other device when you visit a website.

We use cookies on our website to help deliver a greater experience to our users and learn more about them to improve the quality of our website.

By using our website, you agree that we can place and access the following types of cookies on your computer or device:

  • Strictly necessary cookies that are essential for the operation of our website;
  • Performance cookies that allow us to anonymously recognise and count the number of visitors and to see how visitors move around our website when they are using it.

You may stop using cookies by changing the settings in your browser. Please note that if you delete or disable a cookie you may experience interruptions or limited functionality in certain areas of the website.

Google Analytics

When someone visits our website we use the third-party web analytics service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out information such as the number of visitors to a certain page of the website.

This information is processed in a way which does not identify you as a user and we do not make any attempt to find out the identities of those visiting our website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the data be deleted.

The information provided to us through the contact form, or via email, will be retained indefinitely. You can request that this personal data be removed at any time.

Users that wish to unsubscribe from a mailing list can do so at any time by clicking on the link at the bottom of an email.

What rights you have over your data

If you have provided information to us through the contact form, or via email, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How we protect your data

We use well-established secure sites to store and safeguard your data where access to your data is controlled by a secure login and password.

If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting us via the email address below.

Changes to this privacy policy

Cardiff FireĀ reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on our website and you are deemed to have accepted the terms of the privacy policy on your first use of our website following the alterations.

If there are any questions regarding this privacy policy you may contact Cardiff Fire via email atĀ info@cardiff-fire.com.